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Known issues and User Notifications

  • Minimum SBC version required for on-premise Telephony Connector

SBCs with versions older than 09.04.08.XX used for on-premise telephony connectors (ATC/pUTC/STC) need to be upgraded, to avoid any impact on the Circuit Telephony service following the upcoming deprecation of DTLS 1.0 by Chrome.

Recommended target version is 09.04.12.02-1

  • Cloud Services eCommerce mail address change. Please note that you need to address ssc-circuitusersupport@atos.net to contact us for commercial issues.
  • Circuit Forum is currently unavailable, we are sorry for the inconveniences.

 

Planned maintenance

Planned maintenance activities provide new features and fixes for Circuit and are typically performed during off-peak hours to minimize impact on your business.

Current schedule is:

  • Circuit application (web and mobile client): 

    • na.yourcircuit.com: On Dec. 5 between 07:00 AM and 10:00 AM UTC. Users will experience a temporary "Reconnecting" condition over a period of 3 minutes at 07:30 AM UTC. No other impact on service is expected. 

    • eu.yourcircuit.com: On Dec. 7 between 07:00 AM and 10:00 AM UTC. Users will experience a temporary "Reconnecting" condition over a period of 3 minutes at 07:30 AM UTC. No other impact on service is expected. 

  • Circuit website: none.

  • OpenScape Cloud:

    • na.yourcircuit.com: none
    • eu.yourcircuit.com:
      On Saturday – November, 9 2019 between 5:00 am to 11:00 am UTC a datacenter migration will be performed which interrupts all in- and outbound telephony.
      Circuit usage including Circuit to Circuit calls will not be affected.

      In upfront preparation OpenScape Cloud Administration will be blocked starting on Friday – November 8, 2019