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Alerts

Known issues and User Notifications

  • Cloud Services eCommerce mail address change. Please note that you need to address ssc-circuitusersupport@atos.net to contact us for commercial issues.
  • Circuit Forum is currently unavailable, we are sorry for the inconveniences.

 

Planned maintenance

Planned maintenance activities provide new features and fixes for Circuit and are typically performed during off-peak hours to minimize impact on your business.

Current schedule is:

  • Circuit application (web and mobile client): 

    • na.yourcircuit.com: On Oct. 10 between 06:00 AM and 09:00 AM UTC. Users will experience a temporary "Reconnecting" condition over a period of 3 minutes at 06:30 AM UTC. No other impact on service is expected.

    • eu.yourcircuit.com: On Oct. 12 between 05:00 AM and 08:00 AM UTC. Users will experience a temporary "Reconnecting" condition over a period of 3 minutes at 06:30 AM UTC. No other impact on service is expected.

  • Circuit website: none.

  • OpenScape Cloud:

    • na.yourcircuit.com: 

      on Thursday – September 26, 2019 between 1:00 am to 7:00 am EST The datacenter migration will be performed which interrupts

      all in- and outbound telephony. Circuit usage including Circuit to Circuit calls will not be affected.

      In upfront preparation OpenScape Cloud Administration will be blocked starting on Monday – September 23, 2019

    • eu.yourcircuit.com: none