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Performing a search (web client and Desktop App)

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You can search through all your conversations to find the information that you need, including people, files and specific words that are referenced in your conversation.

  1. In the Search box, type the word or words that you want to find.

    When performing a search consider the following:

    • The more letters you type in the search field, the more accurate your search results will be.

    • Search terms are case insensitive and wildcard letters cannot be used. The search term is always compared with the beginning of a word.

      For example, if you type the word "and", all words that start with those letters will be returned, such as "Andrew" or "Andromeda", but no words that contain "and" in the middle like "grand" or "stand".

    Conversations that contain the search term are displayed in the conversation selector pane on the left. When you select a conversation containing the search term, it is displayed in the conversation feed on the right.

  2. To refine your search, filter options are appearing as search scopes below the search input field. Apply filters to the search term by selecting one of the following filter options:
    • Conversations - Select this option to only search within conversation titles. If a conversation still has its default title (i.e. the name(s) of the participants) it will not be returned in the search results.

    • Sent by - Select this option to only search for messages posted by certain people.

    • People - Search for persons who are registered in your Circuit domain or for externals (i.e., persons registered in another Circuit domain) with whom you previously had a conversation. Also, for Microsoft Exchange contacts (works only if Circuit is connected to your Microsoft Exchange account).

      Note:

      You can only search for externals that are registered in a Circuit domain belonging to the same system as yours, e.g., eu.yourcircuit.com or na.yourcircuit.com.

    • Members - Search for persons, who participated in one of your conversations.

    • Files - Search for file name and the content within the file.

    • Labels - when the search term matches any of conversation labels, those labels are listed under the Labels scope option. Select a label from the list to search for conversations with the particular label.

    Note:

    If no filter is selected, the option All will be applied by default. Select this option to search all conversations.

    If special keywords or their beginning is entered, the additional time related options are listed below the scope selector. As soon as they appear you can select one of the listed options to apply the suggested filter.

    The keywords and their function:

    Keyword Function

    today

    Between 00:00 and now local client’s time.

    yesterday

    Midnight to midnight of the day before.

    this week

    this month

    this year

    Monday to current local time.

    Beginning of first day of the month to current local time.

    Beginning of first day of the year to current local time.

    last week

    last month

    last year

    Monday to Sunday of the previous week.

    First day to end of the last day of the past month.

    First day to the end of last day of the past calendar year.

    Monday, Tuesday,..., Sunday

    Current or last matching day of the week. Maximum 6 days ago.

    January, February,..., December

    Month of the calendar, either current one or previous.

    2014

    Year by number, beginning 2013 to current year

  3. With a selected filter option for the first search term, you can enter another search term with filter options to find within the results of the first search. This adding may be repeated. The combination of time related scope options is reduced to sensible ones to avoid contradictions.

    After the selection of a scope option, you can change the option by clicking on the icon to the right of the search entry.

    A narrowed search definition can be deleted by selecting the option and pressing the delete key on the keyboard.

  4. The conversation pane lists those conversations the search term was found in. Select the conversation you want to look into.
  5. Per standard, all findings are listed in the conversation selector (pane on the left), according to the selected conversation filter.
    Option Description

    Conversations

    All conversations and people

    Archived

    Archived conversations

    <Label name>

    Conversations with the label <Label name>, whether archived or not.
  6. If multiple search results are found in a selected conversation, you can use the search result navigation bar above the conversation feed to cycle through them.
  7. To cancel the search, select the X in the search field.
  8. When restarting the search, the last five search definitions are listed below the search box for easy re-use.

 

 

Currently, when you are performing a search in all your conversations, conversations that contain the search term(s) are prioritized and listed based on their last update time (from the most recently updated to the oldest one).

 

If you enable the Enhanced sorting of search results feature in Circuit Labs, conversations that contain the search term are prioritized and listed in the following order:

One search term (entry)

  1. 1-to-1 conversations with people whose name, email address or employee number (if available) contains the search term;

  2. Group conversations having a title that contains the search term;

  3. Group conversations with people whose name, email address or employee number contains the search term;

  4. Conversations including a message or file (with name or content) that contains the search term;

  5. Joined communities having a title or including a message or including a file that contains the search term;

  6. Archived conversations having a title or including a message or including a file that contains the search term;

  7. Non-joined communities having a title or including a message or including a file that contains the search term;

  8. Non-started 1-to-1 conversations with people whose name, email address or employee number contains the search term, i.e. people that you do not have yet a 1-to-1 conversation with whose name, email address or employee number contains the search term.

Two or more search terms (entries)

  1. 1-to-1 conversations where:

    1. at least one of the search terms appears in the name, email address or employee number of the person with whom you have a 1-to-1 conversation;

    2. every other search term appears in a message or file within the conversation.

  2. Group conversations where:

    1. at least one of the search terms appears in the conversation title;

    2. every other search term appears in a member (their name, email address or employee number), message or file within the conversation.

  3. Group conversations where every search term appears in a member's name, email address or employee number;

  4. Group conversations where:

    1. at least one of the search terms appears in a member's name, email address or employee number;

    2. every other search term appears in a message or file within the conversation.

  5. Group conversations where every search term appears in a message or file within the conversation;

  6. Joined communities where every search term appears in the community title or in a message or file within the community;

  7. Archived conversations where every search term appears in the conversation title or in a message or file within the conversation;

  8. Non-joined communities where every search term appears in the community title or in a message or file within the community.

Within each group, conversations are further sorted based on their last update time.

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