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Making a second parallel phone call

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Prerequisites:
  • The Advanced Telephony Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  • You are on an ongoing phone call.

To make a new phone call, while already in a phone call, proceed as follows:

  1. Click in the phone call action bar.
  2. Enter a phone number or the name of the person you want to call on the new Phone calls conversation header that appears below.
  3. Click the green Call button on the new Phone calls conversation header.

You can switch between the two parallel calls by clicking the SWAP button on the phone call header that is currently on-hold. You can, also, merge the two calls (See Merging two parallel phone calls).

Note:

The option to make a second parallel phone call through Circuit is currently available on the Circuit web client and Desktop App. The option will be soon available on other Circuit clients.

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