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Presence overview

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The presence or availability statuses in Circuit are described in the following table:

Presence / Availability status Description

Online The person is online and available to contact.
Mobile - Online The person is online and available to contact on a mobile client.

On a call The person is online and on a call.
Mobile - On a call The person is online on a mobile client only, and on a call.

Away The person appears away and is probably not available.
Mobile - Away The person is signed in only to a mobile client, appears away and is probably not available.

Do not disturb The person does not want to be disrupted and therefore has enabled Snooze notifications for a specific period of time or for the entire day, or Circuit has automatically snoozed notifications for that person while they are sharing their screen.

Offline The person is not signed in.

You can see your presence status:

  • On the web client and Desktop App, in the upper-right corner of Circuit, on the bottom-right corner of your avatar image.

  • On the iOS mobile client, tap to see your presence status below your name.

  • On the Android mobile client, tap the top-left side navigation drawer to see your presence status below your name.

You can see the presence status of other people in the following ways:
  1. In the conversation selector and in Favorites, a green circle is shown around a person’s avatar to indicate that the person is Online/ Mobile - Online; a red circle indicates that the person is On a call/ Mobile - On a call or on Do not disturb mode; an orange circle indicates that the person is Away.

  2. Click or tap a person’s name or avatar (for example, in the conversation feed) to see the user details, including their presence status.

  3. To see the presence status of other people in a group conversation, Conference Bridge or Community:

    • On the web client and Desktop App, navigate to the conversation Details, select Participants, and see the presence icon to the left of the participants’ name.

    • On the iOS mobile client, tap , then Conversation details > Participants and see the presence icon to the left of the participants’ name.

    • On the Android client, tap the action overflow, then Conversation details > Participants and see their presence icon to the left of the participants’ name.

For more information you may refer to "How do I change my presence status?".

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