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Swapping between two parallel phone calls

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Prerequisites:
  • The Advanced Telephony Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  • You are on two parallel ongoing phone calls.

To swap between two parallel calls, proceed as follows:

  1. On the web client and Desktop App, click SWAP in the phone calls conversation header corresponding to the phone call on hold.
  2. On the iOS mobile client, tap in the bottom-left part of the call view, when the call on hold is shown on your device.
  3. On the Android mobile client, tap the ellipsis (…) icon on the call action bar and select Swap.

The call on hold becomes the active call, and the active call is placed on hold.

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