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Disabling remote control

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In Circuit, you can take control of another participant’s screen during calls.

Domain administrators can disable remote control for users in the domain if this is required by company policy. After that, users in the domain will be no longer able to request remote control of a screen shared by others or give control of their screen to another call participant.

Domain administrators are also able to prevent externals from taking control of a screen shared by a user in the domain, while allowing it for domain users.

Prerequisites:
  • You are the administrator of the domain.

  1. On the web client and Desktop App, click your user name, and then click Administration.
  2. Click the Features tab.
  3. To prevent externals from taking control of a screen shared by a user in the domain, while allowing it for domain users:
    1. Make sure the Enable remote control slider under the Remote control area is switched to ON (green).
    2. Un-tick the External users can request remote control checkbox.

      The option to request remote control of a screen share initiated by a domain user will be still available to externals (as for domain users), but their requests will be automatically declined. The screen share initiator will be not even notified about those requests.

  4. To disable remote control for users in the domain, switch the Enable remote control slider to OFF (gray).

    The option to request or give remote control of a shared screen will be no longer available to users in the domain.

  5. To enable remote control again for users in the domain, switch the Enable remote control slider to ON (green).

    Users in the domain will be able to request or give remote control of a shared screen.

  6. To allow externals, in addition to domain users, to request remote control again:
    1. Make sure the Enable remote control slider under the Remote control area is switched to ON (green).
    2. Tick the External users can request remote control checkbox.

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