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How to configure Konftel 300IPx for use with OpenScape Cloud

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Tested model(s): Konftel 300IPx.

The conference phone has been tested with OpenScape Cloud with the following firmware: 2.7.28.

The instructions provided below are likely valid for other firmware versions or compatible devices but Unify will not validate it.

A 3rd party device configuration should be done by your ICT service partner or company administrator. Support from Unify for 3rd party devices is restricted to provide a generic configuration of OpenScape Cloud so that a device can be connected, and to operate the Cloud solution. If you have issues when setting up a 3rd party device, including its connection to OpenScape Cloud, or with its features and functions, please contact your 3rd party device supplier.

Prerequisites:
  • A Circuit domain administrator has assigned a phone number and desk phone to the user who will be using the phone.

  • Make sure you have the following SIP information:

    • User ID: this is usually identical to the phone number assigned to the user who will be using the phone.

    • User-specific password for SIP digest authentication.

    • SIP realm.

    • SIP server address and port.

  • Make sure you have the necessary certificate for establishing a secure TLS connection to OpenScape Cloud: RootCA.pem.

SIP information and certificate is obtained in self service from Circuit domain administrators who need to navigate to Administration > Cloud telephony and then select the user who will be using the phone.

To configure the phone for use with OpenScape Cloud, perform the following steps:

  1. Connect the phone to the network and power source.
  2. Reset the phone to its factory defaults, if it has residual settings from previous configurations:
    1. Press MENU on the phone (top center key with gear icon), and select SYSTEM > FACTORY RESET.
    2. When prompted, enter the administrative PIN code and press OK. The default PIN code is: 1234
    3. Confirm that you really want to reset the settings to default by pressing OK again.
    4. When the factory reset is completed, you are prompted to enter information to register an account. Press MENU on the phone to return to the idle screen.
  3. If DHCP is used in the network, the phone will automatically get an IP address from the network’s DHCP function. Check the IP address of the phone, as follows:
    1. Press MENU on the phone, and select STATUS > NETWORK.
    2. Find the phone’s network address under the heading IP ADDRESS.
  4. If DHCP is not used in the network, assign an IP address to the phone:
    1. Press MENU on the phone, and select SETTINGS > ADVANCED.
    2. When prompted, enter the administrative PIN code and press OK.
    3. Select NETWORK > IP > STATIC IP.
    4. Enter values for the IP ADDRESS.
    5. Enter HOSTNAME. Please ensure that it is unique.

      The default value is kt300IPx.

    6. Enter DOMAIN (optional).
    7. Enter NETMASK.
    8. Enter GATEWAY.
    9. Enter DNS 1.
    10. Enter DNS 2 (optional).

    The display shows DONE.

  5. Log on to the Konftel 300IPx web server:
    1. Open a web browser on a computer located in the same network as the conference phone, and enter the phone’s IP address in the address field.
    2. From the Profile drop-down list, select Admin and enter the PIN code.
    3. Click Login.
  6. Upgrade the firmware to the most recent version:
    1. Navigate to Settings > Provisioning.
    2. Click Check Now.
    3. Compare the current version with the latest available version online.
    4. If you want to upgrade, select the version you want from the list and click Upgrade.

      Downloading and installing the new version may take a few minutes.

      When the upgrade is completed, the following message appears in the web browser: Upgrade Complete. The unit will be rebooted. Shortly after you will hear the Konftel signature tone which indicates that the phone has started.

  7. Navigate to Settings > Time & Region and make the following settings:
    1. Under Time, make sure Enable NTP is set to On.
    2. From the drop-down list next to Timezone, select the UTC time zone for the phone.
    3. In the NTP Server field, enter the address of an NTP Server.
    4. Under Region, select the country where the phone is deployed.
    5. Under Daylight saving, set Enable DST to Yes, if DST (Daylight Saving Time or Summer Time) is used in the country where the phone is deployed, or No otherwise.
    6. When daylight saving is in use, from the drop-down list next to DST Timezone, select the offset from UTC time.
    7. Make sure DST Mode is set to Automatic.
    8. Click Save.

    The phone reboots with the new settings.

  8. Navigate to Settings > SIP and make the following settings:
    1. Under Account 1, set Enable account to Yes.
    2. In the Account name field, enter the name you want to appear on the phone display.

      It is recommended that you enter the full name of the user who will be using the phone as First Name <space> Last name.

    3. In the User field, enter the User ID you obtained from a Circuit domain administrator.
    4. In the Registrar field, enter the SIP server address and port you obtained from a Circuit domain administrator separated by a colon (<SIP server address>:<SIP server port>).
    5. In the Realm field, enter: Unify
    6. In the Authentication name field, enter the User ID again.
    7. In the Password field, enter the user-specific password for SIP digest authentication you obtained from a Circuit domain administrator.
    8. In the Registration interval field, enter the time interval, in seconds, between each registration renewal to the SIP server. You can leave this field to the default value 1800.
    9. Make sure that Enable keep-alive is set to Yes.
    10. Under Transport, set Protocol to TLS.
    11. Leave the Local TLS Port field to the default value 65061.
    12. Under TLS settings, from the drop-down list next to Method, select TLSv1.2.
    13. Set Verify server to On.
    14. Click Browse, next to Root certificate.
    15. On the File Upload dialog that opens, locate and select the RootCA.pem certificate you obtained from a Circuit domain administrator and stored on your local computer, and click Open.
    16. Click Save.
    Note:

    When you apply changes to the configuration, the phone responds by showing: REGISTERING. If registration is successful, the selected account name will appear at the bottom of the phone display next to a shaded square.

  9. Navigate to Settings > Media and make the following settings:
    1. Under Security, set SRTP as Mandatory.
    2. Make sure Security signalling is set to TLS.
    3. Under DTMF, make sure DTMF Signalling is set to RFC 2833.
    4. Under Advanced, leave the First RTP Port field to the default value 4000.
    5. Click Save.

The phone is now configured for use with OpenScape Cloud.

 

Validation

You can verify that the phone is successfully registered to OpenScape Cloud as follows:

  • The phone’s idle screen displays a shaded square.

  • Place a call from and to the phone and make sure that the call is established.

If the phone is not successfully registered, please check your settings and network connection.

 

Further information

The following functionality has been tested:
  • Answer incoming call, reject incoming call, accept call, dial a number, do blind transfer, merge calls/conference, send DTMF (i.e. Dual-tone multifrequency signaling), hold and resume a call, show SIP display name on the phone.

  • The following functionality has been tested with Circuit client in remote call: move call between phone and Circuit client(s), i.e. pull call from phone to Circuit client and push call from Circuit client to phone, answer incoming call, make a call, merge calls, transfer call, consult, and hold and resume a call via Circuit.

Please understand that some of the features the phone device might offer with other platforms might not be offered with OpenScape Cloud.

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