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When does my presence status change to “online”, “on a call”, “away” or “offline”?

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Circuit automatically updates your presence status when you are online, on a call, offline, or away.

You are Online as soon as you sign in to the Circuit web client or Desktop App.

You are Mobile - Online when you are signed in only to the mobile client, or when - in addition to the mobile client - you are also signed in to the web client / Desktop App but you appear away and probably not available on them.

You are On a call or Mobile - On a call as soon as you get on a call. When the call is over, your presence status changes to "Online" or "Mobile - Online" again.

Away means you are signed in to the Circuit web client or Desktop App (and not to the mobile client) and:

  • when using the web client, there is no interaction with Circuit for 40 minutes,

  • when using the Circuit Desktop App, there is no interaction with your computer for 5 minutes or your computer is locked.

As soon as you start interacting again with the Circuit web client or on the computer that the Desktop App is running on, your presence status changes to Online again.

If you are not signed in to any Circuit client, your status will be shown as Offline.

You can manually change your presence status to Do not disturb by selecting Snooze notifications from your presence icon to temporarily disable all desktop and audio notifications for a specific period of time or for the entire day.

Circuit automatically changes your status to Do not disturb as soon as you start sharing your screen. When you stop sharing your screen your status changes automatically to On a call.

The presence icon to the left of the contact´s name shows their presence availability status:

  • Online: the person is online and available to contact.

  • Mobile - Online: the person is online and available to contact on the mobile client.

  • On a call: the person is online and on a call.

  • Mobile - On a call: the person is online on the mobile client only, and on a call.

  • Away: the person appears away and is probably not available.

  • Do not disturb: the person does not want to be disrupted and therefore has enabled Snooze notifications for a specific period of time or for the entire day, or Circuit has automatically snoozed notifications for the person while sharing their screen.

  • Offline: the person is not signed in.

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