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Activating the VDI feature in Circuit

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Once the VDI environment is prepared by your administrator, you need as a user to activate the Virtual Desktop Integration feature on your Circuit client (which is running on your Virtual Desktop) in order to use your local audio and video devices for your Circuit calls.

Prerequisites:
  • The Circuit domain administrator for your company enabled the Circuit Virtual Desktop Integration through the Administrator > Integrations tab.

  • Circuit VDI Client is installed on your Virtual Desktop.

  • Circuit VDI Client Chrome app and Circuit VDI plugin are installed on your local computer.

  • You are successfully connected to your Virtual Desktop.

  • You are logged on to Circuit through the Circuit web client or Desktop App on your Virtual Desktop.

  1. To activate the VDI feature, click your user name, go to Settings > General > Circuit Virtual Desktop Integration and turn on the option Allows Circuit to run in a virtual desktop environment.

    The Virtual Desktop Integration feature is activated; the Circuit client refreshes; Circuit connects to your Circuit VDI Client Chrome app and can use the audio and video devices that are connected to your local computer for Circuit calls.

  2. To review the local audio and video devices that are used for calls when Circuit runs in Virtual Desktop Integration mode, click your user name and go to Settings > Audio/Video. You can change the audio and video settings as follows:
    • Under the Audio output area choose the local audio device that you want to use for audio calls in Circuit (e.g., your headset).

    • Under the Ringing output area choose the local audio device that you want to play back ring tones from Circuit (e.g., your speakers).

    • Under the Microphone area choose the local audio device from the drop down list.

    • Under the Camera area choose one of the local video devices from the drop-down list.

    Note:

    You can quickly check and change your audio output, microphone and camera device by clicking on the at the top of your Circuit application. You have to click Save for the changes to take effect. You can also be redirected to Settings > Audio/Video by clicking on More Options.

You are, now, able to start and join audio, video and screen share calls with one or multiple participants.

To return from the Virtual Desktop Integration mode, click your user name, go to Settings > General > Circuit Virtual Desktop Integration, and turn off the option Allows Circuit to run in a virtual desktop environment.

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