Welcome
Guest
FAQ Forum Developers Sign In

How to setup OpenScape Cloud?

Last updated:

Setting up OpenScape Cloud for a Circuit domain, requires your Circuit domain administrator to provide the necessary configuration data. This should cover the following:

  • Internet Telephony Service Providers that support SIP (SIP Service Providers) for connecting your OpenScape Cloud to PSTN

    Details required for every Internet Telephony Service Provider are: name, Static IP or FQDN address, SIP port and protocol.

  • Sites served by your OpenScape Cloud

    Details required for every site are: name; prefix used for intersite calls; default phone number; default call permissions; default language used for phone announcements and phone device settings; range of public numbers obtained from your Internet Telephony Service Provider(s); range of private numbers available at the site.

  • OpenScape Cloud users

    Details required for every user are: name; email address; site where the user is located at; public and /or private number to be assigned to the user; external Caller ID; preferred language used for phone announcements and phone device settings, device type (if the user has a desk phone).

Note:

With OpenScape Cloud, Circuit is turned into a softphone allowing you to call anyone connected to the traditional global telephony network. For users who want have a traditional phone experience, desk phones can be registered and used with OpenScape Cloud - starting with Unify's CP phone series. You can contact Unify or a Partner to learn how to order a CP phone.

Configuration data is, currently, collected in Excel file obtained from the Sales Representative responsible for you. Provisioning is performed upon return of the filled-in spreadsheets by our Shared Service Centre (SSC) using semi-automated tools. Circuit domain administrators are, also, able to assign a phone number to a user via Circuit.

Once OpenScape Cloud is configured, you can request any changes by submitting a service request in a Circuit a conversation. You can download the Service Request from Circuit Portal or obtained it from Circuit User Help Desk. For more information please visit: Service and support.

Circuit domain administrators will be soon able to set up their OpenScape Cloud entirely via Circuit. Once configuration data is submitted, provisioning will be automatic.

1 person found this useful.
Me too / Not at all