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How to configure a Unify desk phone for use with OpenScape Cloud?

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Supported model(s):
  • OpenScape CP Desk Phone Device (SIP) family (recommended): CP100, CP200, CP205, CP400, CP600 and CP600E

  • Desk Phone IP family (SIP): IP35G, IP55, IP35eco

End of Life (EoL) model(s):
  • OpenStage Phone Family (SIP): OS15, OS15G, OS20, OS20G, OS20E, OS40, OS40G, OS40US, OS60, OS60G, OS80

Firmware version: OpenScape CP desk phones should have a bind of V1R4. OpenStage and Desk Phone IP phones should have a bind higher than V3R5.7.

Despite EoL, the OpenStage Phone Family phones (SIP) will continue to work with OpenScape Cloud for some time but will no longer receive updates and Unify will not focus on their test or support. It is recommended to replace them with a CP desk phone to keep up with all the new features.

Prerequisites:
  • A Circuit domain administrator has assigned a phone number and desk phone to the user who will be using the phone.

  • You got a deployment PIN and a Security PIN through Circuit.

    Domain administrators can find the Deployment PIN and Security PIN required for configuration by navigating to Administration > Cloud telephony on their Circuit web client or Desktop App and then selecting the user who will be using the phone.

    The user who will be using the phone can find the Deployment PIN and Security PIN required for configuration by navigating to Settings > Telephony on their Circuit web client or Desktop App.

    In both cases, the PINs are displayed in the Desk phone settings section, visible only after a phone number and a phone has been assigned to a user on OpenScape Cloud.

  • The phone is either new or restored to the factory defaults.

    If the phone has residual settings from previous configuration, an administrator or Unify partner should perform a factory reset.

  • DHCP is available and the firewall is configured to allow the phone to connect to the Global Redirection Server, OpenScape Cloud and pool.ntp.org as time service.

You can easily and in a few minutes configure the phone for use with OpenScape Cloud, as follows:

  1. Connect the phone to the network and power source.
  2. Wait for the phone to connect to the Unify Cloud.

    This may take a few seconds while an error message is shown on the display.

  3. Enter the Deployment PIN when prompted and press the OK button.
    Note:

    If the prompt to enter the Deployment PIN disappears from the phone display, perform a soft restart on the phone as follows: a) press the keys 1, 4 and 7 at the same time on the phone keypad; b) Enter the administrator password: 123456. When the phone restarts, the prompt to enter the Deployment PIN will be displayed and remain on the display waiting for your input.

    The administration password of the phone will change as part of the phone configuration process.

    The phone connects to the OpenScape Deployment Service (DLS), which configures and updates the phone from remote via a secure connection immediately and whenever updates or configuration changes are made available.

  4. Enter the Security PIN when prompted and press the OK button.
  5. Wait for the phone to be configured with the appropriate cloud connection parameters, device profiles and security certificates, and then restarted and updated.

    This may take a few seconds while error message might be shown on the display.

Validation

You can verify that the phone is successfully registered to OpenScape Cloud as follows:

  • The phone’s idle screen displays the extension number.

  • Place a call from and to the phone and make sure that the call is established.

If the phone is not successfully registered, please check your settings and network connection.

Further information

A user can have only one desk phone configured for use with OpenScape Cloud at a time.

The phone needs to have a recent firmware. Please contact your Service partner or Unify Service team if you need support or additional information.

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