How to configure Cisco CP-8861-3PCC for use with OpenScape Cloud

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Tested model: Cisco CP-8861-3PCC.

The phone has been tested with OpenScape Cloud with the following firmware: UC Software 4.0.13.1445 | BootROM Software 5.0.13.0801.

The instructions provided below are likely valid for other firmware versions or compatible devices but Unify will not validate it.

A 3rd party device configuration should be done by your ICT service partner or company administrator. Support from Unify for 3rd party devices is restricted to provide a generic configuration of OpenScape Cloud so that a device can be connected, and to operate the Cloud solution. If you have issues when setting up a 3rd party device, including its connection to OpenScape Cloud, or with its features and functions, please contact your 3rd party device supplier.

Prerequisites:
  • A Circuit domain administrator has assigned a phone number to the user who will be using the phone.

  • Make sure you have the following SIP information:

    • SIP user name: this is usually identical to the phone number assigned to the user who will be using the phone.

    • User-specific password for SIP digest authentication.

    • SIP server address and port.

  • Make sure you have the necessary certificate for establishing a secure TLS connection to OpenScape Cloud: RootCA.pem.

SIP information and certificate is obtained in self service from Circuit domain administrators who need to navigate to Administration > Cloud telephony and then select the user who will be using the phone.

To configure the phone for use with OpenScape Cloud, perform the following steps:

  1. Connect the phone to the network and power source.
  2. Reset the phone to its factory defaults, if it has residual settings from previous configurations:
    1. Press the settings button on the device and navigate to Device Administration.
    2. Press the Factory reset option.

      Or alternatively you can reset the phone as follows:

    3. Power off the device and wait for 5 seconds.
    4. Press and hold # and plug in the phone
    5. When the Headset and Speaker buttons are lit, release # and enter the following key: 123456789*0#
    6. The light for the Headset button turns off after you press the 1 key. After you enter the key sequence, the Mute button lights.
    7. The phone resets.
  3. Add an IP to the phone:
    1. Press the settings button on the device and navigate to Network Configuration.
    2. Select the option IPv4 address settings and under the connection type select DHCP or Static IP. I f you select the Static IP option you have to enter the preferred IP Address, Subnet Mask and IP Gateway.
    3. Once you finished press the Set button.
  4. Set a password for the device:
    1. Press the settings button on the device and navigate to Device administration.
    2. Select the option Set password and add a password that you will use to login in the device or in the web interface.
  5. Access the Cisco Web Configuration Utility of the phone by opening a Web browser on your local computer and entering the phone's IP address: http://phone's_ip_address. Then login as Admin.
  6. Navigate to Voice> System and make sure that the following settings are configured:
    1. In the Enable Web Server field the option yes is selected.
    2. In the Enable Protocol field the option Http is selected.
    3. In User password field, the user password you have defined is filled in.
    4. In the Admin password field, the administrator password you have defined is filled in.
    5. In the Connection type field the option DHCP is selected.
    6. In the Static IP, Gateway, Net Mask, Primary DNS the respective information you have entered in the device is filled in.
  7. Navigate to Voice> SIP> RTP Parameters and make the following settings:
    1. In the SIP User Agent Name field enter a name that will be displayed on the device.
    2. In the SIP Reg User Agent Name field enter the phone number that will be registered to the device.
  8. Navigate to Voice > Provisioning> Settings and make the following settings:
    1. In the Custom CA Rule field enter the URL where that certificate is currently stored.

      For example:

      http://<http_server_address>/RootCA.pem, if the certificate is stored to an HTTP server directory, or

      ftp://<ftp_server_address>/RootCA.pem, if the certificate is stored to an FTP server directory.

      If the certificate is not currently stored to an HTTP or FTP server, you can start Microsoft IIS or 3CDaemon on a computer located in the same network as the phone and place the certificate into its root directory.
  9. Navigate to Voice> Phone> General and make the following settings:
    1. In the Station Name enter the phone number that is registered to the device.Enter the phone number as an international number including "+", country code, area code, and your local phone number.

      Example: +49123456789

    2. In the Station Display Name enter a name that will be displayed on the device.
  10. Navigate to Voice> Phone> Supplementary Services and make the following setting:
    1. Select the option Yes in the Secure Call Serv field.
  11. Navigate to Voice> Ext 1> SIP Settings and make the following settings:
    1. In the SIP Transport field select the option TLS.
    2. In the SIP Port field select the enter the port value.
  12. Navigate to Voice> Ext 1> Proxy and Registration and make the following setting:
    1. In the Proxy field enter the SIP server address. The proxy had to be configured with the DNS name, otherwise if you add an IP the encryption and the connection will fail.
  13. Navigate to Voice> Ext 1> Subscriber information and make the following settings:
    1. In the Display Name field enter a name that will be displayed on the device. It is recommended to enter your first name and last name in this field.
    2. In the Password field enter the password of the subscriber.
    3. In the Reversed Auth Realm enter the value Unify.
    4. n the User ID enter the phone number that is registered to the device.
  14. 1Navigate to Voice> User > Supplementary Services and make the following settings:
    1. In the Secure Call Settings field select the option yes.

 

Validation

You can verify that the phone is successfully registered to OpenScape Cloud as follows:

  • A green light indication will be shown in the device.

  • Place a call from and to the phone and make sure that the call is established.

If the phone is not successfully registered, please check your settings and network connection.

Further information

The following functionality has been tested:
  • Answer incoming call, reject incoming call, accept call, dial a number, do blind transfer, do warm transfer, consult, alternate, merge calls/conference, send DTMF (i.e. Dual-tone multifrequency signaling), hold and resume a call, show SIP display name on the phone.

  • The following functionality has been tested with Circuit client in remote call control: move call between phone and Circuit client(s), i.e. pull call from phone to Circuit client and push call from Circuit client to phone, answer incoming call, make a call, merge calls, transfer call, alternate, consult, and hold and resume a call via Circuit.

Please understand that some of the features the phone device might offer with other platforms might not be offered with OpenScape Cloud (for example, Message Waiting Indication - MWI or Pickup).

Support from Unify for 3rd party devices is restricted to allowing them to connect to OpenScape Cloud.

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