Formatting a message (web client and Desktop App)

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You can use the rich-text editor to apply special formatting to your message, including bold, italics, highlighting, bulleted lists, and numbered lists.

The rich text editor is by default available when you start a new topic or when you edit a message. When you reply to a topic, you need to click for the rich-text editor to appear.

  1. Create a new message or edit an existing message.
  2. If you reply to a topic, click .
  3. Select the text that you want to format, and then do the following:
    • To apply bold formatting, click .

      Alternatively, press Ctrl+B on Windows or COMMAND+B on Mac.

    • To apply italic formatting, click .

      Alternatively, press Ctrl+I on Windows or COMMAND+I on Mac.

    • To apply underline formatting, press Ctrl+U on Windows or COMMAND+U on Mac.

    • To apply highlighting, click .
    • To insert a bulleted list, click .

    • To insert a numbered list, click .


The first time that you click the list icon, bullets are applied. Clicking the list icon a second time applies numbering.

Numbering values cannot be changed. Number lists will always start with number 1.

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