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Requesting remote control of a shared screen

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When participating in a screen sharing session, you can request remote control of the shared screen from the initiator. If the initiator accepts your request, you both have mouse and keyboard control over the screen and can stop remote control at any time.

Prerequisites:
  • You have the Professional or Enterprise license package.

  • You are a participant in a direct or a group call.

  • A participant is sharing their whole screen.

  • A participant is sharing their screen via Circuit Desktop App.

  • You are viewing the shared screen via Circuit web client or Desktop App.

You can request remote control of the shared screen as follows:

  1. Click (Request remote control) to the bottom-left area of the call view.
  2. A request for remote control is sent to the initiator of the screen sharing session. They can allow or decline the request.
  3. If the initiator accepts the request, you take shared mouse and keyboard control over the shared screen.

    The color of the remote control icon to the bottom-left bar of the call view changes to green and a notification shows up for a few seconds in the top-middle area of the call view to let you know that you are now controlling the initiator's screen.

    Note:

    If a remote control session is active in a group call, then the rest of the participants cannot request for a remote control of the screen. Thus, the Request remote control button is not visible.

You or the screen share initiator can stop remote control at any time by choosing one of the following:
  • Click to the bottom-left part of the call view.

  • Use the stop remote control keyboard shortcut that is Ctrl + Alt + 8 on Windows and Command + Option + 8 on Mac.

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