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What do I do if participants in a call cannot hear me (Web client)?

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Prerequisites:
  • If you are participating in a Circuit conversation and other participants cannot hear you, then the problem is likely caused by the microphone device or the Windows settings.

  1. Check that the microphone or headset is plugged in correctly.
  2. Ensure that the microphone is not muted.
  3. To check the Windows microphone settings, refer to How do I configure my audio devices for best results?
  4. To check the sound support in Circuit, refer to Testing my camera and microphone.
  5. If you experience sound quality issues, refer to  How do I resolve issues with poor sound quality?

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