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Managing your conversation labels (web client and Desktop App)

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You can set up your own labels to organize your conversations. You can create new labels, edit or delete existing ones.

  1. To view your conversation labels:
    1. Click your user name in the upper right corner.
    2. Navigate to Settings > Labels.

    If you have set up at least one label, you can alternatively proceed as follows:

    1. Click the down arrow at the top of the conversation selector.
    2. Click Edit.

    The Labels view opens displaying all the labels you have previously set up in alphabetical order.

  2. To create a new label via the Labels view:
    1. Navigate to Settings > Labels.
    2. Click Create new label.
    3. Enter a name for the label.
    4. Click Create.

    The label is added to the list of available labels.

    Note:

    The maximum length of each label name is 50 characters.

  3. To create a new label via the conversation header:
    1. Open a conversation.
    2. Click Add label beneath the conversation title.
    3. Enter a name for the label.
    4. Press Enter (or click anywhere in the Circuit client user interface) when you finish typing.

    If you enter a not already existing name, a new label is created and added to the list of available labels. The label is, also, added to the selected conversation.

  4. To edit a label:
    1. Navigate to Settings > Labels.
    2. Hover over the name of the label that you want to edit and click Edit.
    3. Update the name of the label.
    4. Click Save.

    The name of the label is updated.

  5. To delete a label:
    1. Navigate to Settings > Labels.
    2. Hover over the name of the label that you want to delete and click Delete.
    3. Confirm that you want to delete the label by clicking Yes.

    The label is deleted and removed from all the conversations that are using it.

  6. To search for a label:
    1. Navigate to Settings > Labels.
    2. Click and type the name of the label that you want to find.

    Labels that contain the search term are displayed beneath the search box.

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