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How can I activate my voicemail?

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You can specify wether or not your unanswered calls will go to voicemail. To do that perform the following steps for each client.

  1. On the web client and Desktop App:
    1. Click on your user name and then click on Settings.
    2. Navigate to Voicemail tab.
    3. Switch the Voicemail slider to On (green).
    4. Set the ringing duration of the Circuit call from the drop down menu. This timer will not affect the phone calls, only Circuit calls.
  2. On the iOS mobile client:
    1. Tap and then Settings > Voicemail.
    2. Switch the Voicemail slider to On (green).
    3. Tap active after to set the ringing duration of the Circuit call.
  3. On the Android mobile client:
    1. Tap the menu icon, and then Settings > Voicemail.
    2. Switch the Voicemail slider to On (green).
    3. Tap active after to set the ringing duration of the Circuit call.

      The minimum ringing duration is 5 seconds and the maximum is 30 seconds.

      This timer will not affect the phone calls, only Circuit calls.

The voicemail is activated and will apply to all Circuit calls.

If you have a telephony integration configured in Circuit, then the voicemail can by use for those calls too.

Note:

If you are using the Advanced Telephony Connector, the PBX has to be configured to route phone calls to Circuit voicemail.

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