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Connecting to your Microsoft Exchange account (web client and Desktop App)

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You can connect to your company's Microsoft Exchange account (either Exchange On Premise or Office 365 Exchange Online) so that you can see upcoming Circuit meetings in your client, use your global and private exchange contacts when making outgoing phone calls and see if your exchange contacts who are on the same mail server as you are booked for a meeting or out of office.

Prerequisites:

  • The Circuit domain administrator has to enable the feature through the Manage applications > Extensions tab.

  1. On the web client and Desktop App, click your user name, and then click Settings.
  2. Click the Extensions tab.
  3. Locate the Microsoft Exchange extension, and then click Connect.
  4. Select an Authentication method from the drop-down menu:

    • Username and password

    • Windows authentication

    • Office 365 Exchange

    Note:

    In case that Windows authentication is selected, you need to be authenticated on your Windows system with the same account and domain as used for your Microsoft Exchange account’s mailbox.

  5. If you select to use Office 365 Exchange authentication, select a Microsoft Cloud system from the drop-down list.

    The following Office 365 systems are currently supported:

    • Global

    • Germany

    Important: This option requires your Office 365 Administrator’s consent to grant permission to Microsoft Exchange extension to connect to Circuit. Otherwise, a popup dialog window will appear informing you that you can’t access this application.
  6. Enter the credentials for your Microsoft Exchange account, and then click Connect.
  7. To edit your connection settings, click Edit connection settings.
  8. You can disconnect from your Microsoft Exchange account at any time by clicking Disconnect.

The following restrictions are related to the connectivity of Circuit Microsoft Exchange extension with your company's Microsoft Exchange Server:

  • If your computer is not on a corporate network and the Exchange Server is not accessible outside of the corporate network, Microsoft Exchange extension will not be able to connect to your company’s Exchange Server.

  • If your computer is not on a corporate network and the Integrated Windows Authentication servers are not accessible outside of the corporate network the Windows Authentication method will fail. In this case you may use the Username and Password authentication method.

  • If the Microsoft Exchange domain is not listed in the browser’s Local intranet or Trusted sites list, the Windows Authentication method may fail.

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