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When does my presence status change to “online”, “on a call”, “away” or “offline”?

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Circuit automatically updates your presence status when you are online, on a call, away, offline or when you are sharing your screen.

You are Online as soon as you sign in to the Circuit web client or Desktop App.

You are Mobile - Online when you are signed in to the mobile client only, or when - in addition to the mobile client - you are also signed in to the web client / Desktop App but you appear away on them.

You are On a call or Mobile - On a call as soon as you get on a call. When you are sharing your screen during the call, your presence status automatically changes to Do not disturb. When you stop sharing your screen during the call, your presence status automatically changes to "On a call" / "Mobile - On a call". When the call is over, your presence status automatically changes to "Online" or "Mobile - Online".

Away means you are signed in to Circuit and:

  • when using the web client, there is no interaction with Circuit for 40 minutes,

  • when using the Circuit Desktop App, there is no interaction with your computer for 5 minutes or your computer is locked.

If you are signed in to more than one clients at the same time, your status changes to Away when you appear away on all of them.

You are Mobile - Away when you are signed in to the mobile client only, but push notifications cannot be delivered to your Circuit app.

As soon as you start interacting again with the Circuit client, or on the computer that the Desktop App is running on, your presence status changes to Online again.

If you are not signed in to any Circuit client, your status will be shown as Offline.

You can manually change your presence status to Do not disturb by selecting Snooze notifications from your presence icon to temporarily disable all desktop, mobile and audio notifications for a specific period of time or for the entire day.

The presence icon next to a contact´s name shows their presence availability status:

Presence / Availability status Description

Online The person is online and available to contact.
Mobile - Online The person is online and available to contact on a mobile client.

On a call The person is online and on a call.
Mobile - On a call The person is online on a mobile client only, and on a call.

Away The person appears away and is probably not available.
Mobile - Away The person is signed in only to a mobile client, appears away and is probably not available.

Do not disturb The person does not want to be disrupted and therefore has enabled Snooze notifications for a specific period of time or for the entire day, or Circuit has automatically snoozed notifications for that person while they are sharing their screen.

Offline The person is not signed in.

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