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How long does Circuit retain data and will users have access to them?

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The messages and files of all users are retained in Circuit by default. You can request by Circuit Operations or Managed Services to set up data retention feature on your domain to retain these data for a specific period of time.

Once the data retention feature is set up on your domain, user messages and attached files will be deleted after the pre-configured period of time. The setting will apply to all data and these data cannot be retrieved in the future.

The data retention policy works as follows for each case:

  • Single posts: deleted when the time difference exceeds the data retention period.

  • Post with comments: each comment is set to outdated when the time difference exceeds the data retention period.

  • Attachments: deleted accordingly to the deletion of the post they are attached to.

  • Conversations: deleted when all the posts are deleted.

  • System items: deleted when the time difference exceeds the data retention period.

  • Call summary: deleted when the time difference exceeds data retention period.

In the following conversations data retention policy is applied differently:

  • Support conversation: the data retention policy should not be set for the system tenant where the Support conversation is part of.

  • Phone call conversation: the data retention policy is applied to this conversation but only the call log is deleted. The conversation remains even if it is empty.

  • Tenant default open conversation: the data retention policy is applied to this conversation but only the items are deleted. The conversation remains even if it is empty.

  • Telephony configuration conversation: the data retention policy is not applied to this conversation.

The Circuit data retention policy is in compliance with privacy regulations and relevant standards for where we are making Circuit available. Please refer to Terms of Service and Data Privacy Policy in the section When signing up for Circuit, do I need to accept the terms and conditions?

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