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Search results

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The search results are dipslayed as follows in web client, Desktop App and mobile clients:
  1. The conversation pane lists those conversations the search term was found in. Select the conversation you want to look into.
  2. Per standard, all search results are listed in the conversation selector (pane on the left), according to the selected conversation filter.
    Option Description

    Conversations

    All conversations and people

    Archived

    Archived conversations
    direct direct conversations
    Group Group conversations

    <Label name>

    Conversations with the label <Label name>, whether archived or not.
  3. According to the conversation filter you have selected the search results are displayed under the following categories:
    • The filter you have applied.

    • Communities

    • Start a new conversation

      This section contains search results from contacts that you have not started a direct conversation. Under the user name you can see the department or the job title of the person, and by clicking on the contact you navigate to the user’s details.

    • Microsoft Exchange contacts

  4. If multiple search results are found in a selected conversation, you can use the search result navigation bar above the conversation feed to cycle through them.
  5. To cancel the search, select the X in the search field.
  6. When restarting the search, the last five search definitions are listed below the search box for easy re-use.

Currently, when you are performing a search in all your conversations, conversations that contain the search term(s) are prioritized and listed based on their last update time (from the most recently updated to the oldest one).

In addition to the above search results sorting there is the Enhanced sorting of search results feature. Conversations that contain the search term are prioritized and listed in the following order:

One search term (entry)

  1. direct conversations with people whose name, email address or employee number (if available) contains the search term;

  2. Group conversations having a title that contains the search term;

  3. Group conversations with people whose name, email address or employee number contains the search term;

  4. Conversations including a message or file (with name or content) that contains the search term;

  5. Joined communities having a title or including a message or including a file that contains the search term;

  6. Archived conversations having a title or including a message or including a file that contains the search term;

  7. Non-joined communities having a title or including a message or including a file that contains the search term;

  8. Non-started direct conversations with people whose name, email address or employee number contains the search term, i.e. people that you do not have yet a direct conversation with whose name, email address or employee number contains the search term.

Two or more search terms (entries)

  1. direct conversations where:

    1. at least one of the search terms appears in the name, email address or employee number of the person with whom you have a direct conversation;

    2. every other search term appears in a message or file within the conversation.

  2. Group conversations where:

    1. at least one of the search terms appears in the conversation title;

    2. every other search term appears in a member (their name, email address or employee number), message or file within the conversation.

  3. Group conversations where every search term appears in a member's name, email address or employee number;

  4. Group conversations where:

    1. at least one of the search terms appears in a member's name, email address or employee number;

    2. every other search term appears in a message or file within the conversation.

  5. Group conversations where every search term appears in a message or file within the conversation;

  6. Joined communities where every search term appears in the community title or in a message or file within the community;

  7. Archived conversations where every search term appears in the conversation title or in a message or file within the conversation;

  8. Non-joined communities where every search term appears in the community title or in a message or file within the community.

Within each group, conversations are further sorted based on their last update time.

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