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Why do I see a notification for "network quality issues" while on a call?

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The notification for "network quality issues" appears when the quality and performance of your network connection can adversely impact the quality of your call.

While you are on a call, Circuit collects call quality metrics every 5 seconds and pops up a notification when one or more metrics exceed their threshold 3 consecutive times. The call quality metrics collected and their specified threshold are shown in the following table:

Call quality metric Threshold
Jitter received 50ms
Network Lag (RTT) 300ms
Packets lost (sent or received) 5% more than the last collected value

Please refer to "How do I resolve connectivity issues" for suggestions about what you can do to improve your network and call quality.

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