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How do I resolve connectivity issues?

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Network quality affects the audio/ video quality of your call to a great extent.

Circuit measures the quality and performance of your network connection while you are one a call and pops up a notification in case of poor network quality. The notification appears in the top-middle area of the call view and provides you with the following options:

  • Turn off incoming video, if you are on a video call

  • Switch to dial-in, if you are on an audio conference on your Circuit mobile client

  • Dismiss the notification.

You can do the following to improve your network and call quality:

  • If you are using a Wi-Fi connection, check the signal strength and move to a location with a better signal or switch to a wired LAN connection. If using Wi- Fi from a mobile device, consider switching to the mobile network.

  • Ensure that other Internet traffic, such as file downloads or streaming services, are not using the same connection.

  • Ensure that your computer is not engaged in other CPU intensive operations.

  • If you are on a video call, consider turning off incoming video as follows:

    • If the notification for "network quality issues" is shown, click Turn off on your web client and Desktop App or swipe the notification on your mobile client.

    • Alternatively or otherwise, click or tap the ellipsis (…) icon in the call action bar and select Turn off incoming video.

  • If you are on a audio conference on your Circuit mobile client, consider switching to dial-in as follows:

    • If the notification for "network quality issues" is shown, swipe the notification.

    • Alternatively or otherwise:

      1. Tap the ellipsis (…) icon in the call action bar and select Dial-in.

      2. Tap OK to confirm.

      3. Select a number from the list of dial-in numbers on the pop-up that appears.

  • Ensure that your connection supports sufficient bandwidth. In a corporate LAN environment, the network must be adequately sized according to anticipated Circuit use. This will require the involvement of your IT department.

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