How to start a call with a Circuit user through the Circuit Gmail Add-on

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You may start a Circuit call or a phone call with a Circuit user through the Circuit Gmail Add-on.


A Circuit Telephony Connector needs to be set up and enabled to allow Circuit users to make and receive phone calls.

To start a call, perform the following steps:

  1. Select an email from which you want to start a conversation and click on the Circuit icon.

    All the email participants are listed in the add-on. The presence status of each Circuit user is also available next to the user name.

  2. Select the user that you want to start a call and click on the user name. The details of the Circuit user are displayed.
  3. You can either:
    1. Click the green icon to start a Circuit call.
    2. Click the black phone icon next to the available phone numbers to start a phone call.

      You cannot start a Circuit call with non-Circuit users. You can only start a phone call, if you have stored their email address in the the Gmail contacts and it contails a phone number.

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