Welcome
Guest
FAQ Forum Developers Sign In

Organizing your conversations using labels (mobile client)

Last updated:
You can organize your conversations using labels so that you can group and find them easily. Labels work like folders, but you can add more than one label to a conversation.
  1. To view your conversation labels:

    On the iOS mobile client, choose one of the following options:

    • Open a conversation, tap and then tap Conversation details > Labels.

    • Open a conversation, tap , then tap Conversation details and then tap on any label that is already added to the conversation (displayed in the conversation header).

    On the Android mobile client, choose one of the following options:

    • Open a conversation, tap and then tap Conversation details > Labels.

    • Open a conversation, tap , then tap Conversation details and then tap on any label that is already added to the conversation (displayed in the conversation header).

    The Labels view opens displaying all the labels you have previously setup.

    Labels that are already added to the selected conversation are displayed first in the list, in the order they have been added. They have a green check mark (iOS) or ticked check box (Android) shown next to each one. Labels that are not yet added to the conversation follow in the list. These are listed in alphabetical order.

  2. To add a label to a conversation:

    On the iOS mobile client

    1. Navigate to the Labels view, as described above.
    2. Tap on the name of the label that you want to add.

      A green checkmark is shown next to the label. The label is added to the conversation.

    On the Android mobile client

    1. Navigate to the Labels view, as described above.
    2. Tap on the check box next to the label that you want to add.

      The check box next to the label is showed as ticked. The label is added to the conversation.

  3. To remove a label from a conversation:

    On the iOS mobile client

    1. Navigate to the Labels view, as described above.
    2. Tap on the name of the label that you want to remove.

      The green checkmark is not shown anymore next to the name of the label. The label is removed from the conversation.

    On the Android mobile client

    1. Navigate to the Labels view, as described above.
    2. Tap on the check box next to the label that you want to remove.

      The check box next to the label is not ticked anymore. The label is removed from the conversation.

0 people found this useful.
Me too / Not at all