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How can I check my voicemail?

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When you receive a voicemail for an unanswered Circuit call, a message with the voicemail attached is automatically posted to the 1-to-1 conversation you have with the person who called you. The title of the message is Voice message and it is displayed under the conversation title in the conversation selector.

You can also receive a voicemail for an unanswered call to your work number.

Note:

Being able to receive voicemails for unanswered phone calls to your work number requires that a Circuit Telephony Connector is configured for you and active. If you are using the Advanced Telephony Connector, it is additionally required that your company's phone system is configured to route phone calls to Circuit voicemail.

  1. To check your voicemail for an unanswered Circuit call (web client, Desktop App, mobile client):
    • Select the 1-to-1 conversation that contains the voicemail.

    • To listen to the voicemail, locate the voicemail message that you want to check and click or tap .

    • To download the voicemail locally, click Download.

      Note:

      The option to download a voicemail is currently only available on the web client and Desktop App.

      The downloaded file is in mp4 format.

    • To delete the voicemail, click or tap the ellipsis (…) icon and select Delete

  2. To check your voicemails for an unanswered phone call to your work number:

    On the web client and Desktop App

    • Navigate to > Voicemails in the left side of Circuit application.

      The voicemails are shown in the center of your screen and are divided into two categories:
      • All (unread messages are highlighted)

        Unheard (the voicemails you haven’t heard yet)

    • To listen to the voicemail, hover over the message you want to hear and click .

      The downloaded file is in mp4 format.

      Note:

      To access voicemails by phone calls on a mobile client, navigate to phone icon (). Phone calls view opens.

    • To download the voicemail locally, click the download icon on the right side of the voicemail.

      Note:

      The option to download a voicemail is currently only available on the web client and Desktop App.

      The downloaded file is in mp4 format.

    • To delete the voicemail:

      • On the web client and Desktop App, hover over the call log and click the delete icon on the right side of the voicemail.

        On the iOS mobile client, tap the empty space at the right of the voicemail, then tap the ellipsis (…) icon and select Delete.

        On the Android mobile client, tap the ellipsis (…) icon and select Delete.

      Note:

      While you are listening to the voicemail on the web client or Desktop App, you are able to adjust the volume of the playback sound by using the volume bar .

      Note:

      In case you receive a voicemail by an unanswered phone call from another Circuit user and you use a web client or Desktop App, you can open a 1-to-1 conversation. Hover over the voicemail and click on the message icon. When you click on the phone icon on the right of the voicemail, you can call the user back.

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