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Starting a conversation

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A conversation can be either 1-to-1 conversation or a group conversation. The 1-to-1 conversation is a conversation with only two participants, i.e. you and one more participant. A group conversation is a conversation between three or more participants. You can start a group conversation by adding more people to your 1-to-1 conversation. In a group conversation you can add and remove participants or leave the conversation at any time.

  1. Click or tap the green plus icon () and select Conversation on the web client, Desktop App and iOS mobile client, or New conversation on the Android mobile client.

    To start a new 1-to-1 conversation click or tap on a user’s avatar (for example, in the conversation feed) and then click or tap Start a conversation.

    If you add a third person to an existing 1-to-1 conversation, a new group conversation will be created. This ensures that your original conversation remains private and cannot be viewed by anyone else.

  2. Type the name or email address of the person(s) that you want to start a conversation with or select their names from the list of recent contacts.

    In the list of recent contacts, a green circle is shown around a person’s avatar to indicate that the person is Online/ Mobile - Online; a red circle indicates that the person is On a call/ Mobile - On a call or on Do not disturb mode; an orange circle indicates that the person is Away.

    As you type in a person’s name, a list of suggested names is displayed to select from.

    On the web client and Desktop App, you can, also, copy and paste a list of email addresses separated by space, comma, semicolon, tab, or new line, into the Add participant field. If an email address does not match any account, it will be marked in red so that you know it should be corrected or the person cannot be added to the conversation.


    In case you are creating a new group conversation, you can also add a title for that conversation.

  3. Click or tap Start on the web client, Desktop App and iOS mobile client, or tap on the Android mobile client.

Once you start a conversation with another person(s), all your communication (calls, video calls, messages) with that person(s) is maintained in a single conversation feed and only you and that person(s) can viewed it.

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