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Transferring a phone call

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Prerequisites:
  • The Advanced Telephony Connector or the OpenScape Business Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  • You are on an ongoing phone call.

To transfer an ongoing phone call to another number or person:

  1. On the web client and Desktop App:
    1. Click on the call action bar
    2. Enter the phone number or name of the person you want to transfer the call to.
    3. Click Transfer
  2. On the iOS mobile client:
    1. Tap the ellipsis (...) icon on the call action bar and select Transfer.

      The Phone calls conversation view displays the call history, i.e. the list of names and/or numbers of all callers or callees recently contacted via telephone numbers.

    2. If you see the phone number or the name of the person you want to transfer the call to listed in the call history, tap on it to transfer the call.
    3. If you cannot see the phone number or the name of the person you want to transfer the call to listed in the call history, tap Search below the conversation header and enter the name or number into the text box. As soon as you start typing, the search results are displayed in the results list. Tap on the number in the results list to transfer the call to.
    4. To just dial a phone number you know, tap Dial below the conversation header, enter the phone number you want to transfer the call to using the dialpad and tap .
  3. On the Android mobile client:
    1. Tap the ellipsis (…) icon on the call action bar and select Transfer.

      The New call view displays the call history.

    2. If you see the phone number or the name of the person you want to transfer the call to listed in the call history, tap on it to transfer the call.
    3. If you cannot see the phone number or the name of the person you want to transfer the call to listed in the call history, tap and enter the name or phone number in the text box that appears in the conversation header. Tap on the name or number in the results list to transfer the call to.
    4. To just dial a number you know, tap the dialpad icon , enter the phone number you want to transfer the call to and tap .

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