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Placing a phone call on hold

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Prerequisites:
  • The Circuit Telephony Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  • You are on an ongoing phone call.

  1. To place a phone call on hold:
    • On the web client or Desktop App, click Hold in the phone call header.

    • On the iOS mobile client, tap in the bottom-left part of the phone call view.

    • On the Android mobile client, tap in the bottom-left part of the phone call view.

    The other participant(s) will be placed on hold until you resume or transfer the call.

  2. To resume a phone call on hold:
    • On the web client or Desktop App, click Retrieve in the phone call header.

    • On the iOS mobile client, tap in the bottom-left part of the phone call view.

    • On the Android mobile client, tap in the bottom-left part of the phone call view.

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