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Enabling call forwarding

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The Advanced Telephony Connector allows making outgoing phone calls and receiving incoming phone calls via the Circuit application using your work phone number.

It allows you, also, to redirect your phone calls to a person of your choice when you are out of office or unavailable by using the Call forwarding feature

  1. Navigate to Settings > Telephony on your web client, Desktop App or iOS mobile client.
  2. Locate the Call forwarding section.
  3. To enable call forwarding perform the following steps:

    On the web client and Desktop App:

    1. Switch the Call forwarding slider to ON (green).
    2. Enter the name or the phone number of the person you want to forward your calls to.

      As you type in, a list of suggested contacts and numbers is displayed toselect from.

      Once you enable the call forwarding, the call forwarding icon () is shown in the upper right corner of Circuit. You can click this icon to quickly view your call forwarding settings, then, click Disable to disable call forwarding or click the settings link to edit the settings.

    On the iOS mobile client:

    1. Switch the Call forwarding slider to ON (green).
    2. Tap below Call forwarding.
    3. Enter the name or the phone number of the person you want to forward your calls to.

      As you type in, a list of suggested contacts and numbers is displayed to select from.

      Once you enable the call forwarding, the message Call forwarding is enabled is displayed in the main Conversations view. You can tap this message to quickly view your call forwarding settings and, then, tap Disable to disable call forwarding or Edit to change the phone number to redirect your phone calls to.

    On the Android mobile client:

    1. Tap Call forwarding.
    2. Switch the Call forwarding slider to ON (green).
    3. Enter the name or the phone number of the person you want to forward your calls to.

      As you type in, a list of suggested contacts and numbers is displayed to select from.

      Once you enable the call forwarding, the message Call forwarding is enabled is displayed in the main Conversations view. You can tap this message to quickly view your call forwarding settings and, then, tap Disable to disable call forwarding or Edit to change the phone number to redirect your phone calls to.

  4. To disable call forwarding navigate to Setting > Telephony and switch the Call forwarding slider to OFF (gray).

    On the web client and Desktop App, you can alternatively click

    and the, click Disable.

    On the mobile clients, you can alternatively tap Call forwarding is enabled and, then, tap Disable.

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