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Setting an alternative number

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The Advanced Telephony Connector allows making outgoing phone calls and receiving incoming phone calls via the Circuit application using your work phone number.

It allows you, also, to set the phone number of an alternative device, e.g. mobile, that be used for making and receiving phone calls through your work number. You can also move your active phone calls to or from your alternative device.

  1. Navigate to Settings > Telephony.
  2. Locate the Alternative number section.
  3. To set the phone of an alternative device, i.e. an alternative number:

    On the web client and Desktop App:

    1. Switch the Alternative number slider to ON (green).
    2. Type the phone number of an alternative device in the input field or select one from the suggestions list.

      The list displays the most recently set alternative numbers (up to 5) and is updated as you type in.

      If you have already specified an alternative number, then by clicking the number, the list displays again.

     

    On the iOS mobile client:

    1. Tap below the Alternative number.

      The 5 most recently used alternative numbers are displayed along with the default option None.

    2. To add a new alternative number, tap to the upper-right corner of the Alternative number view, enter the international phone number of an alternative device, and tap Save.
    3. To use an alternative number you have previously set, tap the corresponding number.

     

    On the Android mobile client:

    1. Tap Alternative number.
    2. Switch the Alternative number slider to ON (green).
    3. Type the phone number of an alternative device in the input field or select one from the suggestions list.

      The list displays the most recently set alternative numbers (up to 5) and is updated as you type in.

      If you have already specified an alternative number, then by tapping the number, the input field is cleared and the list displays again.

    Note:

    Circuit remembers up to 10 alternative numbers.

    Note:

    We recommend to set your cell phone number as an Alternative number in Circuit.

    The Alternative number allows you to:

    1. make calls paid by your company, from your cell phone (i.e. calls over the cellular network with the native mobile phone application), home office or any other TDM device, using only your work phone number;

    2. receive calls on your cell phone, in case you are not logged on your Circuit client(s) or the call is not answered neither in Circuit nor on your desk phone (typically you have one, but is not mandatory), or you have set your incoming calls to go directly to your alternative number;

    3. move (push) an ongoing call received in Circuit to the alternative number, in case there are quality issues with your data connection, and vice-versa.

    The alternative number is set and displayed inSettings > Telephony under the Alternative number section.

  4. To unset your alternative number:

    On the web client and Desktop App:

    1. Switch the Alternative number slider to OFF (gray).

     

    On the iOS mobile client:

    1. Tap below the Alternative number.
    2. Select the default option None.

     

    On the Android mobile client:

    1. Tap Alternative number.
    2. Switch the Alternative number slider to OFF (gray).

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