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Making a phone call

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All Circuit Telephony Connectors allow users to make and receive phone calls through the Circuit application. To receive incoming phone calls, the domain administrator has to assign a phone number to the user in the domain.

Prerequisites:
  • The Circuit Telephony Connector needs to be set up and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  1. Click or tap the green plus icon () and, then, select New phone call (on the Android mobile client) or Phone call (on any other client).

    The Phone calls conversation view opens, displaying the list of names and numbers of all recently contacted users (history).

    In case there are problems connecting to your phone network, the Phone calls icon appears in red color.

  2. If you are an Advanced Circuit Telephony user, anytime you want you can choose among the Circuit client, Desk phone and Alternative number (if you have specified one) to make your phone calls from, as follows:
    • On the web client and Desktop App, select the arrow next to the Call button, and choose your preferred option.

    • On the iOS mobile client, the selected device is shown on the bottom bar of the Phone Calls conversation and can be changed by tapping to the bottom-right corner.

    Your choice will be remembered.

  3. To make a new phone call:

     

    On the web client and Desktop App:

    1. Enter a name or phone number into the box below the Phone calls conversation header.

      As soon as you start typing, the search results are displayed in the results list.

    2. Click Call when you finish typing or hover over an existing phone number from the ones suggested and click .

      In case the phone number you entered is not listed in the search results, you can still dial this number by clicking Call.

     

    On the iOS mobile client:

    1. Tap Search below the conversation header and enter the name or number into the text box. As soon as you start typing, the search results are displayed in the results list. Tap on number in the results list to start the phone call.
    2. To just dial a number you know, tap Dial below the conversation header, enter the phone number you want to call using the dialpad and tap .

     

    On the Android mobile client:

    1. Tap and enter a name or phone number in the text box that appears in the conversation header. Tap on a name or number in the results list to start the phone call.
    2. To just dial a number you know, tap the dialpad icon enter the phone number you want to call and tap .
    If you are an ATC user and you selected to make your phone call via your desk phone or alternative number, Circuit will first make a call to this device and as soon as you answer the call, it establishes a call to the callee.
  4. To end the call, click or tap .

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