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Making a phone call

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All Circuit Telephony Connectors allow users to make and receive phone calls through the Circuit application. To receive incoming phone calls, the domain administrator has to assign a phone number to the user in the domain.

Prerequisites:
  • The Circuit Telephony Connector needs to be set up and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  1. To make a new phone call:

    On the web client and Desktop App:

    1. Click  located on the left pane of Circuit application.

      The dialpad opens and your personal phone number is displayed at the bottom left of your screen, above the dialpad.

    2. Enter a name or a phone number into the box at the bottom left of the application.

      As soon as you start typing, the search results are displayed in the results list.

      On the web application and Desktop App you can call global or private contacts from your contact list of your Google or Exchange connector account, if you have configured it.

      Note:

      When you start typing a phone number to make a phone call, the results will contain phone numbers corresponding only to your private Google or Exchange contacts. In order to have the previous results, check that you sign in using a private computer. the first time you log in, it will take a few minutes to see the search results.

    3. Hover over an existing phone number from the ones suggested and click .

      In case the phone number you entered is not listed in the search results, you can still dial this number by clicking Call.

      You can also copy and paste a phone number followed by a comma and then any DTMF command to dial-in into a conference or to reach automatically any service in a call center.

     

    On the iOS mobile client:

    1. Tap the telephony icon() on the bottom-right of your screen. The Phone calls view opens.
    2. Tap Search below the conversation header and enter the name or number into the text box. As soon as you start typing, the search results are displayed in the results list. Tap on number in the results list to start the phone call.
    3. To just dial a number you know, tap Dial below the conversation header, enter the phone number you want to call using the dialpad and tap .

     

    On the Android mobile client:

    1. Tap the telephony icon () on the bottom-right of your screen. The Phone calls view opens.
    2. Tap and enter a name or phone number in the text box that appears in the conversation header. Tap on a name or number in the results list to start the phone call.
    3. To just dial a number you know, tap the dialpad icon enter the phone number you want to call and tap .
    If you are an ATC user and you selected to make your phone call via your desk phone or alternative number, Circuit will first make a call to this device and as soon as you answer the call, it establishes a call to the callee.
  2. If you are an Advanced Circuit Telephony user, anytime you want you can choose among the Circuit client, Desk phone and Alternative number (if you have specified one) to make your phone calls from, as follows:
    • On the web client and Desktop App, select the arrow next to the Call button at the bottom of the left pane, and choose your preferred option.

    • On the iOS mobile client, the selected device is shown on the bottom bar of the Phone calls view and can be changed by tapping to the bottom-right corner.

    Your choice will be remembered.

  3. To end the call, click or tap .

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