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Receiving a phone call

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All Circuit Telephony Connectors allow users to make and receive telephone calls through the Circuit application. To receive incoming telephone calls, the domain administrator must assign the phone numbers to the users in the domain.

Prerequisites:
  • The Circuit Telephony Connector needs to be set up and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  1. When a phone call comes in on your device:
    • On the web client and Desktop App, you will hear a ringtone, and the Phone calls conversation will signal the incoming call at the top of the list in the conversation selector.

      Note:

      If you are an Advanced Circuit Telephony user, you have the option to move the call to your desk phone or alternative number (if you have specified one).

      To answer the call, click Answer Call .

    • On the iOS Mobile client, you will hear a ringtone, and the Phone calls view will open, signaling the incoming call. To answer the call, tap Answer Call .

    • On the Android Mobile client, you will hear a ringtone, and the Phone calls view will open, signaling the incoming call. To answer the call, tap Answer Call .

  2. To end the call, click or tap the End Call button.

    If the originator of the call is a known user, both the name and the phone number will be displayed in the conversation view.

    If the originator of the call is an unknown user, only the phone number will be displayed in the conversation view.

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