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Making a phone call to a recent contact

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The Call history view (web client and Desktop App), or the Phone calls view (Android and iOS mobile client) displays the list of names and/or numbers of all callers or callees recently contacted via telephone numbers.

Prerequisites:
  • OpenScape Cloud or a Circuit Telephony Connector is set up and enabled allowing you to make and receive phone calls through the Circuit application.

To call a recent contact:

On the web client and Desktop App:

  1. Navigate to  > Call history located in the left pane of the Circuit application.

    The Call history view opens, displaying the list of names and/or numbers of all callers or callees recently contacted via telephone numbers.

  2. Hover over a call log (history) entry and click on it to place the call.
  3. To end the call, click .
    Note:

    On the web client and Desktop App, when a call is ended, you can alternatively click See call history displayed in the center of your screen to navigate to Call history.

On the Android and iOS mobile client:

  1. Tap the phone icon () on the bottom-right of your screen.

    The Phone calls view opens, displaying the list of names and/or numbers of all callers or callees recently contacted via telephone numbers.

  2. Tap the name or phone number to place the call.
  3. To end the call, tap .

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