FAQ

You can report an issue to the Circuit User Help Desk. To report an issue directly from Circuit, do the following: On the web client, click your user name and then click Report Issue. On the iOS... More >

What are the bandwidth requirements on my network?

Circuit uses bandwidth very efficiently for voice, video, and data. The typical bandwidth consumption per user on your network should be as follows: Audio – Variable. Limited to 64 Kbps Video –... More >

How do I change my presence status?

The following options are available for your presence status: When you are online and available to contact on the web client / Desktop App, your status is automatically set to Online. When: you are... More >

Recording audio, video and screen sharing

During a group conversation, you can record the audio, video and screen sharing portion of a conference. All participants of the conversation can listen to or see the recording on demand, as well... More >

Deleting a phone call from the call history

You can delete a phone call from your call history if you want to do so for any reason. Prerequisites: OpenScape Cloud or a Circuit Telephony Connector is set up and enabled allowing you to make... More >

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