Circuit Telephony Connectors

The Advanced Telephony Connector allows making outgoing phone calls and receiving incoming phone calls via the Circuit application using your work phone number. By default, incoming phone calls... More >

Making a phone call to an offline Circuit user

You can call a Circuit user directly on their telephone even if they are not online with Circuit by selecting the phone number from the user’s profile details. Prerequisites: The Circuit Telephony... More >

Setting up the Circuit Universal or Advanced Telephony Connectors

The following things have to be taken into consideration when setting up the Circuit Telephony Connectors hUTC, pUTC or ATC: A Circuit Telephony Connector needs to be set up for the customer,... More >

How do I make myself available or unavailable for calls to any hunt group?

As a member of one or more hunt groups, you can easily make yourself available or unavailable to receive hunt group calls. You simply need to set your agent status to the appropriate value.... More >

Transferring a phone call

Prerequisites: The Advanced Telephony Connector or the OpenScape Business Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application. You... More >

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Using Circuit

Circuit administration

Subscriptions

Circuit Telephony Connectors