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Using Circuit

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Circuit Telephony Connectors

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Number of articles: 50

Pushing an ongoing phone call to desk phone or alternative device
Prerequisites: The Advanced Telephony Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application. You are on an ongoing phone call. To... More >
UTC users administration: importing users via CSV file
As an administrator you have the opportunity to create multiple Universal Telephony Connector (UTC) users by importing their data in CSV format. Prerequisites: Create a CSV (Comma Separated Values)... More >
Managing routing rules
As an administrator you can create one or more routing rules to route and distribute phone calls made through Circuit, based on the origin and the destination phone number. Prerequisites: A number... More >
Placing a phone call on hold
Prerequisites: The Circuit Telephony Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application. You are on an ongoing phone call. To... More >
Checking the status of the Circuit Telephony Connectors
The current status of the Circuit Telephony Connectors is displayed under Administration > Telephony tab. There is one indicator for each Telephony Connector, i.e. indicator for each OpenScape... More >
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