Welcome
Guest
FAQ Forum Developers Sign In

Conferences with Guests terminate unexpectedly

Michael Hart
Answer
-
Guest access participants attempting to join a group call could terminate the conference call inadvertently due to an incorrect message being delivered to the conferencing server

In order to prevent triggering this condition, an external participant joining a conference call via the "guest access link / url", should follow these guidelines:
- Upon clicking to join a conference call, do not press "cancel" while the connection to the conference bridge is in-progress of being established. Instead, a guest user must wait until after the connection to the conference call is established and then may leave the call.
- A guest user that is about to join a conference call needs to allow Chrome / Circuit to access the microphone on the PC.

This effect will be corrected in an upcoming update, so that selections done by guests will not affect the ongoing conference.